At the epicenter of Nigeria’s burgeoning tech sector and led by award-winning CEO Ayo Adegboye, Arravo Global Services spearheads innovation across the continent
Writer: Phoebe Harper | Project manager: Lewis Bush
Lagos – the megalopolis that has become the technological hub of an entire continent.
With Africa in general widely anticipated by analysts to become the technological success story of the 21st century, Nigeria is seen as the continent’s answer to Silicon Valley.
It is in this dynamic context that the leading provider of ICT solutions Arravo Global Services has its strategic headquarters. At the very epicenter of the continent’s largest tech market, Lagos itself has a steadily growing population that is expected to reach 80 million people by the turn of the century, making it the largest city in the world. This can only contribute to the number of internet users and mobile subscriptions that make Nigeria the biggest tech market in Africa.
Arravo itself can be seen as a direct microcosm of this booming industry. Born in 2008 under the original title of BCX, Arravo in its current incarnation is a relatively new player in the market, poised for growth.
“Arravo started operating in and around Nigeria in 2008 as BCX Nigeria, part of the BCX group based in South Africa until ownership changed hands in a management buyout and the new Arravo brand will be launched in November 2020 ”, explains Ayo Adegboye, Group CEO of Arravo Global Services.
Guided by the principles of “Engage, Disrupt and Deliver”, Arravo is a leading global systems integrator and managed service provider, offering a fully integrated service to its customers while managing its partner data remotely. Their continental footprint extends to Nigeria, Kenya, Ghana and Côte d’Ivoire, with an additional presence including operational support facilities.
Offering a wide range of services and solutions, Arravo’s extensive portfolio includes business advisory and professional services, corporate information and business continuity management, ICT governance and corporate services. digital transformation. Their technological prowess spans unified communications and collaboration, network management and monitoring, and managed services infrastructure.
Although it is a technology company, people have always been at the heart of Arravo as the company takes great pride in improving the lives of people every day. Geographic expansion is therefore a key pillar of Arravo’s program, as they seek to increase the pool of customers who engage with their technology solutions.
“Our goal is to expand our operations in West and East Africa over the next four quarters. This has been slowed down due to the pandemic, but as the economies start to recover, we will continue to drive our regional expansion plan, ”comments Adegboye.
As the backbone of operations that will ultimately achieve this goal, Arravo considers its people to be its greatest asset. As such, the company seeks to continuously empower its staff through rewards and a pioneering shareholding system that will bring more active participation within the corporate structure.
“Besides the open and frequent recognition of individual efforts for successful projects etc., we have the annual CEO Award for Excellence where individuals who have achieved outstanding performance are recognized and rewarded.
“In addition to this, we are also launching a share ownership plan whereby all employees of the company will be allocated shares in Arravo so that they can also benefit from it and see themselves as part of the success of the company. », Explains Adegboye.
Technology solutions are not the only way Arravo actively engages with the community, as the same democratic and altruistic vision that powers their technological innovations is also reflected in the corporate responsibility practices they undertake.
In recent years, this has included donating educational materials to students at four primary schools across Lagos and donating essential consumables and clothing to a children’s hospice in Surulere. Most recently, the company allocated funds to the Famacare charity – an organization that seeks to establish an integrated chain of clinics across the country, providing primary health care services to residents of densely populated areas.
As perpetual innovators, a certain degree of disruption is naturally incorporated into Arravo’s operations. Indeed, it is their altruistic, people-centered ethic that best embodies the differences Arravo imprints on the Nigerian technological landscape.
As Adegboye observes, industry-wide attention has always been focused on business customers.
“At Arravo, we want to disrupt this. For us, the question is how we touch the life of the average person and improve their quality of life and daily activities through technology, ”he explains.
“This does not mean that we are moving away from corporate affairs, but in addition, we will also pay special attention to the informal sector. In fact, we recently helped a financial institution achieve robotic process automation, making their operations more agile and efficient.
Returning to the importance of personnel, Adegboye is aware of the general tendency of Nigeria’s talent pool to migrate to other flourishing economies.
“Nigeria is blessed with incredible talent, as evidenced by the fact that Nigerians are at the top of their various fields in the world, although I am aware that there has been an exodus of bright young minds towards it. ‘North America and Europe lately. ”
This is something Arravo is also seeking to change, implementing in-country training to promote the retention of native Nigerian talent, bringing together some of the best ICT minds in West Africa.
“At Arravo, we have a strong human resources strategy and policies that help us attract and retain some of the best talent in the industry.
“We recently launched our Arravo Academy, a training program that helps us give back to the community by training and developing young computer science graduates, offering internships and, of course, recruiting the best minds.”
At a broader level, fueling the development of the sector, Adegboye recognizes that change at the government level is critical. It is with this in mind that he reflects on the country-wide changes needed to drive real change.
“I would like to encourage our government to focus on a knowledge-based economy.
“Our government talks about digital transformation, but currently at least 70% of the technology we consume in our part of the world is imported from other parts of the world. There is a need to put in place policies that will encourage local technology and reduce our exposure to forex to foster the growth of our technology sector. ”
With a loyal customer base spanning both the public and private sectors, Nigeria’s vibrant economy offers many opportunities for Arravo to deliver its world-class information and communication technology solutions.
This spans multiple verticals from financial institutions to the hospitality industry with projects like cloud solutions, intelligent infrastructure management and managed IT services among a whole range of elegant technology solutions to deliver to their esteemed clients.
At the heart of Arravo’s operations is their objective; become Africa’s first IOT facilitator for human-to-human interaction by 2025, reaching out to both the business community and the general population.
“The future is in IOT and it will be powered by LTE (long term evolution),” says Adegboye.
Regarding how Arravo intends to realize this vision, Adegboye briefly describes the strategy to drive this ambitious achievement.
“We will leverage the cloud and design economies of scale while innovating simple solutions that will improve daily life and operations,” he presumes.
With the support of a stable network of partners and with a strict “Center of Excellence” in place, under the leadership of Adegboye, the infrastructure is in place to ensure that Arravo can deliver.
“Internally, we strive to maintain a robust customer support system managed by our Center of Excellence team that ensures a seamless supply chain with the result of constantly delighting our customers, as this is the key to our operations.
“Externally, we partner with top OEMs such as HP, Dell, Cisco, Oracle, Checkpoint and Vocalcom to name a few, to provide solutions for our customers. We strive to maintain the highest level of partnership with these OEMs, which means continuous training and improvement as well as keeping our certifications up to date, ”he explains.
Arravo’s commitment to a sustainable business model that benefits both communities and stakeholders is to enable the continuous delivery of their projects and visions. This focuses on a multidisciplinary approach, strong corporate governance, sound risk and stakeholder management, combined with corporate social investment.
A bright future
Set for an exciting year, Arravo is currently working on plans to be listed on the Nigerian NASD, so that their shares can be made available to the public.
Adegboye’s sense of closure is pure optimism, as he anticipates what will happen next to some significant challenges.
“We will see businesses migrate to the cloud by leveraging IOT for a responsive and agile organization like ours, we are well positioned to take full advantage of these opportunities.
“The terrain is difficult at the moment as the world struggles to overcome the negative effects of the pandemic on the economy, but we predict that in a few years this space will be a gold mine.”